Heidi Health is an ambient AI medical scribe founded in 2019 in Melbourne, Australia. It listens to patient consultations (in-person and telehealth), transcribes the conversation, and generates structured clinical notes. As of 2026, Heidi supports over 1.5 million consultations per week globally.

Heidi’s strongest positioning is international. Multilingual transcription covers more languages than any self-serve competitor, and the platform has established EHR integration partnerships in Australia (Best Practice, Cliniko, MediRecords), the UK, and New Zealand that are deeper than what US-focused tools offer in those markets. For clinicians outside the US, Heidi is often the best-supported ambient scribe available.

The free plan includes unlimited transcription with standard templates, making it one of the only ambient scribes offering permanent free access. The limit is “Pro Actions”: 10 per month. Pro Actions cover Ask Heidi prompts (clinical Q&A), custom template use, and advanced document generation. For a clinician seeing 15+ patients daily, 10 actions run out within the first week. The free plan is evaluation-grade, not production-grade.

Ask Heidi is the clinical Q&A feature. During or after documentation, clinicians can query Heidi with clinical questions and receive evidence-backed answers sourced from medical literature. The Evidence Plus add-on at ~$40/month provides expanded access to this feature. For clinicians who want citation-backed clinical decision support alongside their documentation, this is a differentiator no other self-serve scribe matches.

The February 2026 pricing restructure is the critical context. The Clinician plan (formerly Pro) jumped from approximately $90/month to $150/month billed annually. That moved Heidi from the affordable tier into the premium self-serve range without adding enough features to justify the increase for most US clinicians. And the Clinician plan does not include EHR write-back. Pushing notes to the chart requires the Practice tier, which is custom-quoted through sales.

The free plan does not include a Business Associate Agreement (BAA), which limits HIPAA-compliant use for US clinicians handling protected health information. BAAs are available on paid plans.

Customer support has been consistently flagged as slow and unresponsive across multiple independent sources. For clinicians relying on the tool during clinical hours, slow support is a genuine operational risk.

Heidi does not offer adaptive style learning. Unlike Freed, which adjusts to your documentation preferences over time, Heidi produces notes from templates without progressively personalizing to your voice.